BUILDING CAPACITY

Our Skills Development programmes are developed by our Skills Development Associates, On-Course and Leading Edge Training Solutions.

 

Leading Edge is a SETA Accredited Training Consultancy, specialising in customised people improvement solutions, from 1st level employees to management.

 

Some of our interventions include:

· Leadership Skills for Supervisors

· Unlocking Business Communication

· Essential Communication Skills

· Communicating with Customers

· Business Presentation Skills — The ability to express an idea is as important as the idea itself

· Business Writing Skills — Write to ensure understanding, clarity of interpretation and action

· Speech Craft — “What was that you said?” – Pronunciation in the Global Market

· Conflict Resolution And Negotiation Skills — Dealing with difficult people and matters of conflict

· Time Management — Winners make commitments they always keep. 

· Stress Management — It’s not what happens to you but how you react to it that matters.

· Customer Service Training — How to deliver exceptional customer service

· Telephone Customer Service Training — professional telephone Courtesy and Customer Service

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